Business-focused IT and service excellence / (Record no. 4629)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01141nam a2200229Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NULRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250520094847.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250520s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781902505886 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NULRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 54.5 .H58 2008 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Miller, David |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | Business-focused IT and service excellence / |
| Statement of responsibility, etc. | David Miller |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Second Edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | United Kingdom : |
| Name of publisher, distributor, etc. | BCS Publishing, |
| Date of publication, distribution, etc. | c2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 176 pages : |
| Other physical details | illustrations ; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1 Service -- 2 Service Excellence -- 3 The Service Engine and the Total Business Experience -- 4 Bringing it all Together -- 5 A New Maturity Model -- 6 Summary |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | BUSINESS AND ECONOMICS -- INFRASTRUCTURE |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | General Education | LRC - Annex | National University - Manila | General Circulation | 11/09/2011 | Reaccessioned | GC HF 54.5 .H58 2008 | NULIB000002388 | 05/20/2025 | c.1 | 05/20/2025 | Books |