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Business-focused IT and service excellence / David Miller

By: Material type: TextTextPublication details: United Kingdom : BCS Publishing, c2008Edition: Second EditionDescription: xvii, 176 pages : illustrations ; 25 cmISBN:
  • 9781902505886
Subject(s): LOC classification:
  • HF 54.5 .H58 2008
Contents:
1 Service -- 2 Service Excellence -- 3 The Service Engine and the Total Business Experience -- 4 Bringing it all Together -- 5 A New Maturity Model -- 6 Summary
Summary: A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Annex General Circulation General Education GC HF 54.5 .H58 2008 (Browse shelf(Opens below)) c.1 Available NULIB000002388

Includes bibliographical references.

1 Service -- 2 Service Excellence -- 3 The Service Engine and the Total Business Experience -- 4 Bringing it all Together -- 5 A New Maturity Model -- 6 Summary

A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.

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