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Customer satisfaction and loyalty in the hotel industry in utilizing chatbots / Liezel A. Polmo [and three others]

By:

Polmo, Liezel A [author]

Contributor(s):

Posadas, Gerome Kyle;Orbes, John Paul ;Laganzo, Anthony [co-author;co-author;co-author]

Material type: Text

TextPublication details: Manila : National University, 2024Description: ix, 92 leaves ; 30 cmLOC classification:

UGT CTHM BSHM .P65 2024

Contents:

Chapter 1. Introduction -- Chapter 2. Review of related literature -- Chapter 3. Methodology -- Chapter 4. Results and discussion -- Chapter 5. Summary, Conclusion and recommendation -- References -- Appendices.

Summary: The hotel industry is undergoing a profound transformation driven by advances in chatbot applications to accommodate some customer concerns.

Item type:

Thesis

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Thesis	National University - Manila	LRC - Main Thesis	Hospitality Management	UGT CTHM BSHM .P65 2024 (Browse shelf(Opens below))	c.1	Available		UGTHE000002572

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Includes bibliographical references.

The hotel industry is undergoing a profound transformation driven by advances in chatbot applications to accommodate some customer concerns.

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