Business-focused IT and service excellence / David Miller
Material type:
TextPublication details: United Kingdom : BCS Publishing, c2008Edition: Second EditionDescription: xvii, 176 pages : illustrations ; 25 cmISBN: - 9781902505886
- HF 54.5 .H58 2008
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National University - Manila | LRC - Annex General Circulation | General Education | GC HF 54.5 .H58 2008 (Browse shelf(Opens below)) | c.1 | Available | NULIB000002388 |
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| GC HD 82 .H783 2015 Global finance and development / | GC HD 9697.A3 .T53 1994 c.1 Control your destiny or someone else will : lessons in mastering change--from the principles Jack Welch is using to revolutionize General Electric / | GC HD 9697.A3 .T53 1994 c.2 Control your destiny or someone else will : lessons in mastering change--from the principles Jack Welch is using to revolutionize General Electric / | GC HF 54.5 .H58 2008 Business-focused IT and service excellence / | GC HF 5415.5 .S7 1996 Total quality service : principles, practices, and implementation / | GC HF 5415.5 .U34 2007 101 ways to improve customer service : training, tools, tips, and techniques / | GC HF 5415.153 .K56 2015 Blue ocean strategy : how to create uncontested market space and make the competition irrelevant / |
Includes bibliographical references.
1 Service -- 2 Service Excellence -- 3 The Service Engine and the Total Business Experience -- 4 Bringing it all Together -- 5 A New Maturity Model -- 6 Summary
A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
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